Every Return Costs More Than Just a Product
For baby product distributors, retailers, and Amazon sellers, product returns are more than just replacement costs—they directly affect:


Negative customer reviews
Lower seller ratings
Higher return rates
Increased customer service costs
Reduced repeat purchases

Among all complaints about folding XPE baby play mats, surface damage remains one of the most common reasons for returns.

Many parents report that their play mat starts showing scratches, peeling, or surface cracks within just a few days or weeks of normal use. For families expecting a durable baby product, this quickly turns into disappointment.

If you're selling baby play mats, solving this issue can significantly improve customer satisfaction and profitability.